Jessica Konzer Birdwell completed her BA in liberal arts at Albion College, then her veterinary technician degree at Purdue University, with her specialty training here at the University of Tennessee College of Veterinary Medicine. She worked as the small animal anesthesia supervisor for twelve years. She has mentored many veterinary technicians/nurses not only in their anesthesia career but in their profession. Jessica provides staff with tools for professional development in communication, leadership, and conflict management, and many more. She is an invited speaker to both local and national conferences as well as our in-house continuing education programs.  She is an active member in committees both internally for UTCVM and externally for the AVTAA. Jessica strives to make the workplace better for everyone by working toward a team approach and involvement.